Caloura Hotel Resort

Privacy Policy

 

 

CALOURA HOTEL RESORT, SA (hereinafter, CALOURA HOTEL), located at Rua do Jubileu, no. 27, 9560-206 Água de Pau and NIPC 513287990 is a company dedicated to the hotel and tourism industry, being the owner from the domain calourahotel.com, where this WEBSITE is hosted.

CALOURA HOTEL IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF IT’S CUSTOMERS AND WEBSITE USERS, THEREFORE, HAS PREPARED AND APPLIED THIS POLICY AND THE ACTIONS DESCRIBED HERE. THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA ARE COLLECTED AND PROCESSED THEREFORE, WE ADVISE YOU TO READ IT TO FIND OUT THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA ARE COLLECTED AND USED.

  1. WHAT IS THIS POLICY ABOUT?
    1. This Privacy Policy explains how we collect and process personal data that is necessary to provide services that are available through the WEBSITE.
    2. Examples of these services are making accommodation reservations at CALOURA HOTEL.
    3. The purpose is for the aforementioned services to be provided in an expeditious and hassle-free manner, describing the practices adopted for this purpose.
  2. WHAT ARE PERSONAL DATA?
    1. Personal data is all information relating to a person and that identifies that person, or makes that person identifiable, regardless of the nature and support of the information, including the sound and image of the person.
    2. 2. Examples of personal data that we collect are cookies or IP address when you visit our WEBSITE, or, among others, your name and email, when you contact us.
    3. 3. Identifiable means a person who can be identified, directly or indirectly, in particular by reference to an identification number or other specific elements of their physical, physiological, mental, economic, cultural or social identity.
  3. HOW WILL WE USE YOUR PERSONAL DATA?
    1. CALOURA HOTEL will use the personal data you provide to us for the following purposes:
      1. For the purposes of processing accommodation reservations made online;
      2. To analyze and respond to your messages and also to provide customer support and respond to requests for information;
      3. To keep a record of your contact details;
      4. To publish your opinion about your stay, on the WEBSITE;
      5. So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you;
      6. To analyze and follow up on your application process to work with CALOURA HOTEL;
      7. For WEBSITE management operations;
      8. For commercial purposes, such as data analysis, audits;
      9. For fraud prevention and information systems security;
      10. For the adaptation, improvement and modification of services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;
      11. For the expansion of CALOURA HOTEL’s commercial activities.
    2. These personal data processing operations are an essential tool for your satisfaction and for the activity of CALOURA HOTEL and are carried out in accordance with applicable legislation and best practices.
    3. Your personal data will not be reused for other purposes that are not previously identified or that have no relationship with those purposes for which they were initially collected.
  4. WHAT ARE THE FUNDAMENTAL GROUNDS FOR US TO PROCESS THE PERSONAL DATA WE COLLECT?
    1. 1. The personal data that CALOURA HOTEL processes has specific grounds, depending on the purposes for which it is intended.
    2. 2. In the following board you can see the basis for the purposes identified above:
      PURPOSE BASIS
      For the purposes of processing accommodation reservations made online. Pre-contractual due diligence; Execution of the contract.
      To analyze and respond to your messages and also to provide customer support and respond to requests for information. Consent for this specific purpose.
      To keep a record of your contact details. Consent for this specific purpose.
      To publish your opinion about your stay, on the WEBSITE. Consent for this specific purpose.
      So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you. Consent for this specific purpose.
      To analyze and follow up on your application process to work with CALOURA HOTEL. Consent for this specific purpose.
      For WEBSITE management operations. Consent for this specific purpose (cookies); Legitimate interests pursued by CALOURA HOTEL.
      For commercial purposes such as data analysis, audits. Consent for this specific purpose (cookies); Legitimate interests pursued by CALOURA HOTEL.
      For fraud prevention and information systems security. Legitimate interests pursued by CALOURA HOTEL.
      For the adaptation, improvement and modification of services, in particular, by identifying usage trends, or, to determine the effectiveness of promotional campaigns. Consent for this specific purpose (cookies); Legitimate interests pursued by CALOURA HOTEL.
      For the expansion of CALOURA HOTEL’s commercial activities. Legitimate interests pursued by CALOURA HOTEL.
  5. WHAT PERSONAL DATA DO WE COLLECT?
    1. The personal data that CALOURA HOTEL collects and processes are only those that are necessary and appropriate for the purposes indicated above.
    2. CALOURA HOTEL will collect and process the following personal data:
      PURPOSE DATA
      For the purposes of processing accommodation reservations made online. Name, email, telephone, address, city, postal code, country, NIF and indication of whether or not you reside in São Miguel.
      To analyze and respond to your messages and also to provide customer support and respond to requests for information. Name and email.
      To keep a record of your contact details. Name, telephone and email.
      To publish your opinion about your stay, on the WEBSITE. Name, email, location and country.
      So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you. Email and indication of whether or not you live in São Miguel.
      To analyze and follow up on your application process to work with CALOURA HOTEL. Name, email, telephone and Curriculum Vitae.
      For WEBSITE management operations. Cookie data.
      For commercial purposes such as data analysis, audits. Cookie data.
      For fraud prevention and information systems security. IP adress; Cookie data.
      For the adaptation, improvement and modification of services, in particular, by identifying usage trends, or, to determine the effectiveness of promotional campaigns. Cookie data.
      For the expansion of CALOURA HOTEL’s commercial activities. Name and email.
  6. HOW DO WE COLLECT YOUR PERSONAL DATA?
    1. We will collect your personal data through the forms present on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and email messages you send to us.
    2. Your personal data is collected through your equipment as follows:
      1. By making an accommodation reservation online; By submitting a contact and/or information request; By submitting a testimonial on the WEBSITE; By subscribing to the newsletter; By submitting your application; Through your browser; Through cookies; Through pixel tags and other similar technologies; IP address; Through your User data.
    3. CALOURA HOTEL is committed to processing your data in accordance with the law and in a legitimate manner.
    4. CALOURA HOTEL will not sell, rent or share your personal data with third parties, except in cases clearly identified in this Privacy Policy (see Point 12 to understand how).
    5. CALOURA HOTEL services are not indicated to minors, and personal data of minors is not intentionally processed.
  7. WHAT ARE COOKIES?
    1. Cookies are small information files that help identify your browser and that can store information, for example, User settings and preferences.
    2. CALOURA HOTEL will store cookies on your device to personalize and make browsing as easy as possible, but also for malfunctioning solutions, statistics, quality assurance, and to monitor system security.
    3. With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, and this consent can be withdrawn at any time through specific browser tools.
  8. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?
    1. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some services to, for example, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns, and compile statistics on use of the services and response rates.
    2. To find out more about pixel tags and other similar technologies that we use, you should consult our Cookies Policy.
  9. HOW DO WE PROTECT YOUR PERSONAL DATA?
    1. Your personal data is kept safe through the adoption of various security measures, of a technical and organizational nature, which ensure that only those Employees who must have access to them have access to personal data, in accordance with rules created for this purpose.
    2. Personal data is kept on secure servers at Morfose, Lda (hereinafter, “Morfose”) with NIPC 512103640, located at Rua Nova da Misericórdia, 450, São Pedro - Ponta Delgada, which offers us adequate security guarantees for protection of personal data against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of illicit processing.
    3. Likewise, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, is a security protocol that protects telecommunications via the internet).
    4. Although we take the care and precautions we deem appropriate to protect the personal data you provide and collect, you must be aware that no security system is impenetrable.
  10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
    1. Your personal data will be kept for as long as necessary for the purposes for which they are intended, as listed in this Privacy Policy. Like this:
      PURPOSE MAXIMUM TIME
      For the purposes of processing accommodation reservations made online. 2 years after last booking
      To analyze and respond to your messages and also to provide customer support and respond to requests for information. 2 years
      To keep a record of your contact details. 3 years after last booking
      To publish your opinion about your stay, on the WEBSITE. 5 years
      So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you. 2 years
      To analyze and follow up on your application process to work with CALOURA HOTEL. 1 year
      For WEBSITE operations and management 2 years
      For commercial purposes such as data analysis, audits 2 years
      For fraud prevention and information systems security 2 years
      For the adaptation, improvement and modification of services, in particular, by identifying usage trends, or, to determine the effectiveness of promotional campaigns 2 years
      For the expansion of CALOURA HOTEL’s commercial activities. 4 years
    2. If the law provides for a specific or mandatory period, the data retention period will be that. In all other cases, personal data will be kept for a maximum of the times indicated above, periods that CALOURA HOTEL understands as sufficient to fulfill the purposes.
    3. After the retention period ends, all personal data collected will be deleted.
  11. HOW YOU CAN EXERCISE YOUR RIGHTS:
    1. 1. Before we explain how you can exercise your rights, it is important to know what they are. Therefore, the legislation gives you the right to ask us to exercise the following rights:
      1. Access: right to obtain confirmation as to whether or not personal data concerning you are being processed and, if this is the case, the right to access your personal data;
      2. Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have your incomplete personal data completed;
      3. Erasure: the right to obtain the erasure of your personal data when one of the reasons listed in the legislation applies;
      4. Limitation of processing: the right to obtain limitation of processing if one of the situations listed in the legislation applies;
      5. Opposition: the right to object at any time to the processing of personal data concerning you;
      6. Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.
    2. You also have the right to register a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)
    3. For the purpose of exercising the rights indicated above, you must contact CALOURA HOTEL via the following email info@calourahotel.com.
    4. If you ask us to delete some or all of your personal data, some of the services requested may not be provided to you and CALOURA HOTEL will only retain the personal data necessary to comply with the legal obligations to which it is bound.
  12. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?
    1. CALOURA HOTEL may use third parties to provide certain services, in terms of maintenance, technical support, billing or payment management, and they may have access to some personal data, namely the data necessary for the contractual purposes.
    2. CALOURA HOTEL ensures that the entities that have access to the data are credible and offer high guarantees of protection, with data never being transmitted to them beyond what is necessary to provide the contracted service, however, CALOURA HOTEL remains responsible for the personal data made available.
    3. For example, for data center management purposes, CALOURA HOTEL uses Morfose services.
    4. CALOURA HOTEL may also communicate your data to the following entities:
      1. Other partners outside CALOURA HOTEL (with prior authorization from you) with which you have commercial partnerships to create and offer benefits.
    5. CALOURA HOTEL may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered by a court order to that effect.
  13. THIRD PARTY WEBSITES.
    1. The WEBSITE may contain links to other websites which may collect and process your personal data, and this processing is the sole responsibility of the owners of these websites, with CALOURA HOTEL having no responsibility for their policies and/or practices.
    2. An example of these third parties is Google Maps, through the buttons that are present on the WEBSITE.
  14. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
    1. If data transfers may occur to third countries that do not belong to the European Union, CALOURA HOTEL will comply with legal rules, particularly with regard to the suitability of the destination country in relation to the protection of personal data and the requirements that are applicable to these transfers, personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.
  15. THE MINORS.
    1. The WEBSITE is not indicated to minors under the age of 16, so we ask that minors do not provide us with personal data through the WEBSITE, social networks and social media or emails.
  16. SENSITIVE PERSONAL DATA
    1. CALOURA HOTEL is grateful that you do not send us or make us aware of any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, data relating to health or data relating to a natural person's sexual life or sexual orientation.
    2. If you still send or disclose these categories of personal data to us, they will be immediately deleted.
  17. CHANGES TO PRIVACY POLICY.
    1. CALOURA HOTEL reserves the right to readjust or change this Privacy Policy at any time, with these changes being publicized.
  18. OUR CONTACT DETAILS.
    1. If you have any questions or concerns regarding this Privacy Policy, please contact us in writing via email at info@calourahotel.com.
  19. LAST VERSION.
    1. September 21, 2023. São Miguel, Azores (Portugal)